joya bazi Privacy Policy

This privacy policy was last reviewed and updated in January 2025. joya bazi reserves the right to change this policy at any time, and registered users will be given proper notice before any changes take effect.

1 Definitions and Introduction

This privacy policy ("Policy") is issued by the company operating the joya bazi platform ("we", "our" or "joya bazi") and applies to all users ("you" or "user") who access services through the website https://joyabazi.cam and the associated mobile application.

joya bazi operates an online gaming and sports betting platform for players in Bangladesh. By using our services, you agree to the terms set out in this policy. Along with reading this policy in full, you are also encouraged to read our Terms and Conditions, as both documents together form the basis of the agreement between you and us.

1.1 Key Definitions

Personal Information: Any information that can directly or indirectly identify a person — such as name, mobile number, email address, or national identity card number.
Processing: Any operation involving personal information, including collection, recording, storage, modification, retrieval, use, or deletion.
Platform: The joya bazi website and mobile application collectively.
Account: A user's registered profile on the platform.

2 Scope of Data Collection

joya bazi collects only the information necessary to provide services, ensure security, and meet legal obligations. It is our policy not to collect excessive or irrelevant information.

2.1 Registration and Identity Information

Full name (Bengali or English)
Date of birth (for age verification — minimum age to use the service is 21 years)
Mobile number and email address
National identity card or passport number (for identity verification)
Residential address

2.2 Financial Information

Mobile banking numbers (bKash, Nagad, Rocket, Upay)
Bank account details (for bank transfers)
Transaction history and amounts

2.3 Usage Information

Login time, date, and IP address
Type of device and operating system used
Gaming and betting activity history
Browsing patterns and time spent on the platform

3 Methods of Data Collection

joya bazi collects user information in several ways. Each method is carried out transparently and for a specific purpose.

3.1 Direct Collection

Information you provide yourself is collected directly during registration form completion, deposit or withdrawal requests, contact with the support team, and the identity verification process.

3.2 Automatic Collection

While you use the platform, IP addresses, browser information, and session data are collected automatically through cookies, log files, and similar technologies.

3.3 Collection from Third Parties

Relevant information may be received from identity verification service providers, payment processors, and fraud prevention services. In such cases, the third party's own privacy policy also applies.

4 Purpose of Data Use

Collected information is used only for the following purposes:

4.1 Service Operations

Account registration, verification, and management
Processing deposits and withdrawals
Providing bonuses and promotional offers
VIP membership management
Customer service and support

4.2 Security and Compliance

Detecting and preventing fraudulent activity
Account protection and prevention of unauthorised access
Meeting legal and regulatory obligations
Age verification (confirming 21+)

4.3 Platform Improvement

Improving service quality and developing new features
Analysing and refining the user experience
Identifying and resolving technical issues

4.4 Communication

Account-related notifications, security alerts, transaction confirmations, and important service information may be sent to your registered mobile number or email. If you use responsible gaming tools, you may be contacted separately regarding those matters.

5 Data Storage and Security

joya bazi treats the security of your personal information as a top priority. We apply industry-standard technical and organisational security measures.

5.1 Technical Security

All data transfers are secured through SSL (Secure Socket Layer) encryption
Sensitive information stored in the database is kept in encrypted form
Regular security audits and vulnerability assessments are conducted
Only authorised staff can access information through access control systems

5.2 Organisational Security

Staff are trained on maintaining confidentiality
Regular internal reviews of data processing practices
Confidentiality agreements with third-party service providers

5.3 Response to Data Breaches

If a data security incident occurs, we will notify affected users as quickly as possible and take the necessary corrective action. However, as no method on the internet is 100% secure, we cannot provide an absolute guarantee.

6 Sharing Data with Third Parties

joya bazi does not sell your personal information to third parties for commercial purposes. However, limited information sharing may occur in the following cases:

6.1 Service Providers

Authorised companies engaged in payment processing (including bKash, Nagad, Rocket, Upay), identity verification, customer service, and technology infrastructure management receive only the information necessary to provide their specific service. These companies are contractually bound to uphold our privacy standards.

6.2 Legal Obligations

Information may be disclosed when required by court order, a lawful request from a law enforcement agency, or applicable legal obligations.

6.3 Fraud and Abuse Prevention

Information may be shared with relevant authorities to detect and prevent fraudulent activity, money laundering, or misuse of the platform.

6.4 Business Restructuring

In the event of a merger, acquisition, or transfer of business assets, user information may be transferred. Users will be notified in advance in such cases.

7 Cookies and Tracking Technologies

joya bazi uses cookies and similar technologies to operate the platform effectively and improve the user experience.

7.1 Types of Cookies

Essential cookies: Required to maintain login sessions and ensure security. Disabling these will prevent the platform from functioning correctly.
Performance cookies: Used to monitor which sections of the platform receive how much traffic.
Preference cookies: Used to remember language selection and interface preferences.

7.2 Cookie Controls

Cookies can be blocked or deleted from your browser settings. However, disabling essential cookies may affect some core functions of the platform.

8 User Rights

joya bazi respects your rights regarding your information. You may exercise the following rights:

8.1 Right of Access

You may request to know what information we hold about you. We will provide a copy within a reasonable time.

8.2 Right to Rectification

You may contact the support team to correct any inaccurate or incomplete information held about you.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal or contractual obligations.

8.4 Right to Object to Processing

You have the right to object to your information being processed for specific purposes. You may opt out of marketing communications at any time.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team by email or live chat. We will make every effort to respond within a reasonable time after receiving your request.

9 Privacy of Minors

All services on joya bazi are strictly for persons aged 21 years or older. No information is knowingly collected from minors.

An age verification process is conducted at the time of registration. If we become aware that an account has been opened by a minor, that account will be closed immediately and the collected information will be deleted. If a minor member of your household attempts to access this platform, please notify our support team.

10 Data Retention Period

joya bazi stores your personal information only for as long as necessary.

10.1 While the account is active

Relevant information is retained throughout the entire period your account remains active.

10.2 After account closure

Even after an account is closed, certain information may need to be retained for a specified period for legal, security, or regulatory reasons. This includes transaction records, identity verification information, and documents related to dispute resolution.

10.3 Data disposal

Once the retention period ends, data is securely deleted or anonymised so that no individual can be identified from it.

11 Policy Changes

joya bazi may update this privacy policy from time to time in response to changes in its services, new technology, or legal requirements.

11.1 Notification of changes

For significant changes, registered users will be notified by email or mobile, or informed clearly on the platform. The date of the change will be recorded at the top of this page under "Last Updated".

11.2 Continued use after changes

If you continue using the platform after a policy change, you will be considered to have agreed to the updated policy. If you do not agree to the new policy, you have the option to stop using the service and request account closure.

12 Contact

If you have any questions, comments, or requests to exercise your rights regarding this privacy policy, you can contact us in the following ways:

Live Chat: Directly through the platform 24/7 in Bengali or English
Email: [email protected]

For privacy-related requests, you may be asked to provide additional information to verify your identity. This is done for security purposes, so that no one else can access your information.

To learn more about our services, read our About Us page. For answers to common questions, visit our FAQ section.

Play safely at joya bazi

Enjoy the best gaming experience with your information kept secure. Our support team is available 24/7.

joya bazi Login

Table of Contents